Section Six

What We Can And Are Doing
To Get Back On The Right Track

Changes are being made. Bureaucracy is being challenged on a state by state basis across the country.

Florida has a Constitutional Revisions Commission which meets every 20 years to make needed changes in the state's constitution. Every 10 years a commission review's Florida's tax, budget and planning procedures, reassesses its revenue requirements and judges the cost effectiveness of its programs.

Iowa is considering a department by department complete budget review on a five year basis. Every program would be eliminated automatically unless re-authorized by the legislature.

Phoenix, Arizona, requires department heads to submit a list of prioritized cuts every year that amount to 10 percent of their budgets. The city council then reviews them and makes cuts according to their own priorities.

The Montreal Olympics in 1977 left Canadian taxpayers with $1 billion debt that won't be paid off until sometime into the next century. The 1984 Olympics which took place in Los Angeles was a very different story; it turned a profit of $225 million. How? For the first time in 85 years it was financed without public money. Entrepreneurial organizers recruited corporate sponsors and 50,000 private sector volunteers to handle transportation, food services and even to provide the very sophisticated anti-terrorist systems required to protect the thousands of dignitaries, athletes and tourists from 118 countries.

With the 1984 Olympics as a model, public managers all across the county are beginning to ask,"How can this turn a profit?" Ted Gaebler and David Osborne scatter many of the following examples throughout their 1993 book, Reinventing Government:

Milwaukee sold sewage sludge for $7.5 million.

Phoenix gets an annual $750,000 by selling methane gas, a byproduct of its waste-water treatment, to neighboring Mesa, Arizona. Mesa residents use the gas for cooking and heating.

Chicago used to pay $2 million a year to have abandoned cars towed. Now it receives $2 million a year from a private company that pays for the privilege of towing the cars.

The St. Louis Police Department developed a software program that allows officers to call in rather than write up their reports. This saves time and labor, but better still it generates $25,000 each time the software is sold to another police department.

The Washington State ferry system makes money from selling advertising in its terminals and leasing space to operators of two duty-free shops on two international ferries.

San Bruno, California, operates its own cable television system which offers lower priced comparable service than its private sector competitors and makes a profit besides.

Orlando, Florida, got itself a free city hall by letting a developer build two office towers on the same seven-acre parcel.

Fairfax County, Virginia, gave a private developer up to 146 acres of prime public land---valued at $50 million to $70 million---in return for construction of a new county government center.

Visalia, California, arranged a four-parcel land swap and sale which allowed the local school district to build a new school.

In 1993, Minnesota's Department of Revenue saved the state's taxpayers $60,000 in printing and mailing costs by publishing 700,000 fewer tax booklets. The state sent instead a postcard and address label to the almost one million taxpayers who use professional tax preparers and therefore didn't need the income tax forms and instruction booklets. Officials estimated an additional savings of 102,500 kilowatt-hours of electricity, 820 trees and 460 thirty-gallon cans worth of landfill space. (Governing 3-93 issue p 13)

Paulding County, Georgia, built a prison with four times the beds it needs and ended up with a $200,000 profit its first year by taking in the overflow from other jurisdictions. Georgia charges $35 a night for use of each bed.

Some enterprising California police departments have come up with a similar idea but without the expense of building a new prison. They rent blocks of cheap motel rooms over the weekends and pay someone to make sure convicted drunk drivers, who generally are sentenced to serving time on weekends, stay in the rooms. California inmates must pay $75 a night for their substitute jail cells.

Visalia, California, used to charge every softball team in the city $25 each even though it cost the city $140 per team each season to provide umpires, equipment and park maintenance. In an attempt to stem the flow of red ink. the city raised the fee to $90 per team ---- all they thought players would bear. In Reinventing Government Ted Gaebler, who was once Visalia's city manager, and David Osborne explain how a simple innovation made both city managers and softball players estactic over a $400 fee.

(F-1) You know an entrepreneurial city like Visalia is not going to wait 7 years for toilets. How would you solve this problem?

(F-2) Contact an official at city hall and determine the subsidies your local government provides in any 2 of the following areas:

Public golf courses:

Public marinas: Arts & crafts exhibits: Symphony & theater: Sporting events:

(F-3) State your reason for deciding whether each of the activities listed above are, in your personal opinion, legitimate objects of the public's tax dollar. Why or why not?

(F-4) Write out your suggestions for decreasing the subsidy in one or more areas.

Getting Better Results From Government

Instead of paying road contractors for the cost of material and labor, some governments are tying payment to the expected life of the roadway with penalties if the expectation is not met. Likewise bonuses are offered for beating deadlines and exceeding performance expectations.

In the 1970s, when New York City was going through a real fiscal crisis, an independent foundation called the Fund for the City of New York came up with a system which they dubbed Scorecard which measures the cleanliness of city streets. It's not an automatic high-tech system---in fact it requires the services of volunteers who go out and rate each of 6,000 streets every month. With the Scorecard information the sanitation department began assigning crews based on the cleanliness of the streets and rewarding them on the basis of performance. This worked so well that performance measurements were devised for foster care, school maintenance, home care services, job training, park maintenance and so forth.

(F-5) Could you or your entire class develop outcome measures which might improve some specific service in your school or in the community? Could you get volunteers to do the ratings? List at least two possible Scoreboard targets and describe the outcomes you would measure.

In Napa County, California, qualifying applicants for welfare benefits used to mean hours of delay because of paper work and unhappy public employees as well as clients. Computer upgrading worth $12,500,000 meant that determining eligibility could now be done in minutes instead of the typical eight hours formerly required.

Alabama has adopted a new computerized financial management system which saves local taxpayers $600,000 a year. It used to take 15 people at an average compensation of $40,000 to handle the purchase orders, receipts, invoices and vendor checks by hand.

Pennsylvania's 541 district judges had offices where manual typewriters were used and court documents were filed in cardboard boxes until they were recently automated.

Oregon had been spending $100,000 a year on postage alone in order to let private vendors know about the state's purchasing guidelines. In 1991, it spent $300,000 and substituted computer hardware, software and phone lines for the 15 employees who had been stuffing envelopes and updating vendor lists. Now vendors use their own personal computers and pay their own phone bills to access an up to the minute list of Oregon's shopping list. They download the state's Request for Proposal forms and fill in the blanks with their own specification and bids. Vendors can see who has been awarded a contract and at what price. The results have been more competitive bids.

In Chicago , EDS, the General Motors subsidiary, developed a high-tech parking ticket system for the city. It used to take an average of two years for a parking ticket to show up in the city's files. Most tickets were dismissed because the issuing officer usually failed to show up. In the 80s the city lost approximately $420 million in unpaid traffic fines. Now approximately 14,000 tickets a day are delivered to the EDS's computer which instantly puts them on optical disks. Meter maids punch out tickets on hand-held computers and portable printers. The information is electronically transferred into EDS every night. If a ticket isn't paid promptly a computer-generated letter is sent. A hearing is available at a "week-long window"--no appointment necessary and decisions are rendered on the spot. Chicago should save about $5 million a year in administrative costs besides generating millions of dollars in ticket-revenue. The efficiencies didn't cost the city a penny because EDS made the initial investment and hopes to eventually recoup it by charging the city a per-ticket processing fee.

Now Palo Alto and other northern California towns allow settlements of moving violations by mail. Motorist and police officers both submit written versions of the incident and a judge makes a determination. A court appearance is still possible if the settlement is unacceptable to the defendant.

Encouraging Innovation

Pennsylvania is using optical character recognition (OCR) to save half the time it takes to process Medicaid claims. OCR is a technique to convert scanned images into a format that computers can read. Manual data entry is eliminated and savings of time, labor and typing errors are achieved.

A county clerk in Harris County, Texas saw OCRs as the potential for the county to pick up some extra revenue.

New York uses OCR to speed up child abuse investigations, generated by more than 100,000 calls on its hot-line annually. New York required the department to keep records on each case for 10 years after the 18th birthday of the youngest child in an abusive family. Workers were buried under mountains of paper, all deemed necessary to protect the states children. Unfortunately, filing and retrieving took up so much time those same children were not getting the attention they deserved. But in New York, OCR technology will soon be replaced by something even better which requires no documents and no images of documents. Technology breakthroughs are continuous. (Quote and information re: OCR is from p 48 Governing April 1993)

(F-6) Does your local government use OCR? If not, bring the preceding examples to its attention.

In Section Three we learned about STEP---Strive Toward Excellence in Performance----the program instituted by Sandra Hale, head of Minnesota's Department of Administration. You may recall the STEP Board actively solicited proposals from employees. There were, however, certain stipulations. Projects had to be operated by a team, they could not require new money and they had to encompass at least one of six principles: (1) cutomer orientation, (2) participatory management, (3) decentralization of authority,(4) performance measurement, (5) new partnerships or (6) state-of-the-art technology.

(F-7) Which, if any, of STEP's six principles would apply to the OCR programs described above?

The Minnesota STEP program has given way to new programs instituted by a new governor. In the July issue of Governing, Commissioner of Minnesota Department of Finance , John Gunyou wrote:

Fifteen years ago Phoenix, Arizona instituted an employee suggestion program that promised 10 percent of any savings generated, up to $2,000. Today savings generate awards up to $2,500, and awards above $1,000 are ceremoniously presented.

Realizing that individual awards might make colleagues too competitive and encourage them to hoard rather than to share information, the Windham Town Council in Maine came up with a hybrid awards program:

(F-8) Describe your own creative plan to generate suggestions from members of your school or local community.

Often the best and most useful ideas are the simplest ideas. Do you know anyone who doesn't use coat hangers, safety pins or paper clips? What about those little post-it notes? It doesn't take a specialist to come up with good ideas; many problems are solved by ordinary people who don't overlook the obvious.

(F-9) It's your turn to be creative. Write down your own idea for an innovation in an area you choose.

Cost Saving Examples by Governments

(1) In Madison, Wisconsin, garbage truck drivers were taking over an hour to dump each load and a real bottleneck was occurring at the plant. The city was considering expanding the plant's tipping platform which would have cost millions of dollars. There was no need: dumping time was cut to an average of 15 minutes and fewer trucks did a better job. The solution: stagger the dumping by scheduling half the trucks to start work one hour earlier.

(2) The following is a quote from Chuck Huchel, chief of public safety, Visalia, California, as reported by David Osborne and Ted Gaebler in their 1993 best seller Reinventing Government;

The following example s come from an article by Charles Mahtesian and printed in the July 1993 issue of Governing magazine :

(3) Oaklyn, New Jersey, population 4,000 needed $20,000 to add facilities for the handicapped to an existing playground. They decided to sell bricks for $35 to individuals and $50 to businesses. Individuals got their name inscribed and the additional $15 bought businesses the opportunity to add a phone number. The bricks were used in the park landscape.

(4) Southington, Connecticut used a straightforward approach to its budget crisis. It sought and received some concessions from its union employees. Then the town manager wrote a "Dear vendor/professional/ supplier" letter asking, and for the most part receiving, a five percent discount on goods and services.

(5) In another instance, four small towns in Minnesota wanted town administrators but had neither the workload nor the money to afford them. They pooled their money to pay for a circuit-rider whose duties ranged from making sure dogs are leashed to scheduling grass mowing to planning investment strategy.

The following examples of entrepreneurial governing come from The Good Idea Book: A Directory of Maine Municipal Innovations, an annual publication first printed in 1991.

(6) All the information that a municipality normally distributes to residents throughout the year was put on a calendar by the Public Works Department in Portland, Maine. Instead of running notices in newspapers, the city found it was cheaper, more efficient and more effective to distribute free calendars noting things like trash pick-up days, recycling programs, can-food drives, leaf removal projects, city council meetings, tax-due dates, winter storm advice and beach regulations. The calendars featured photos of all the employees in the department. They were identified by name which boosted their morale and self-esteem. As a side benefit the calendar gave citizens an overview of the services provided by Public Works and an opportunity to meet the workers as they distributed the calendars door-to-door throughout the city.

(7) The South Portland Public Works Department decided it was time to educate the public and their elected officials about roads. They wanted to explain why it is not effective to repair the worst roads first, why maintenance saves money why different repairs are used on different roads and so forth. They spent $75 producing a video which was aired on the local public access cable TV channel and could be viewed by council members in their homes. Slides and tapes were incorporated along with discussion by a three member panel. The video was inexpensive because it was produced on a local college campus using their equipment. Students gained experience running the cameras.

(8) Towns faced with limited funds for park development might follow the example of Fort Kent, Maine. The local Lions Club supplied the labor and the town provided the cost of materials to turn part of the town's undeveloped land into an R.V. park. The revenue generated by tourists pays for the upkeep of the remainder of the park. "The town's police department maintains a 24 hour a day registration service. The town's general assistance workfare program provides the sites with free firewood."

(9) Most government entities are faced with lengthy and inefficient procurement systems. Because of the bureaucracy involved, many retailers are reluctant to deal with governments and premium prices are charged when it comes to small purchases 末末volume is another matter. Frustrated employees in Portland, Maine decided to establish their own General Store:

(10) From p 25 Governing July 1993:

(F-10) List the previous examples by number, starting with your personal favorite.

Pay For Performance

Many states now pay vocational education providers according to job placement rates and those that fail to perform to a certain standard sometimes lose state funding completely.

The federal job training system now pays vendors according to job placement not enrollment.

Some public housing authorities replace managers if certain standards are not met concerning appearance of the property, vacancy rates and rent collection.

Utilities that operate nuclear power plants have been paid according to performance with penalties for operating at less than a certain percentage of time at full capacity and a bonus for operating at full capacity for more than a specified percentage of time.

Contracting Out

It's nothing new for government to contract with private companies to build roads, sewer systems, buildings, and other elements of our infrastructure. Over half of the people working on defense are private company employees. The federal agency HHS (Health and Human Services) contracts with the privately operated Blue Cross/Blue Shield on behalf of millions of Medicare recipients. Chelsea,, Massachusetts, is currently using Boston University to run its schools. Seventy-two cities in southern California contract most of their services to private providers and even to public providers outside their jurisdiction.

Phoenix, Arizona, allows private companies to bid against the city's public works department. In 1984, Phoenix successfully outbid five private companies. It beat its nearest competitor by $1 million to secure the contract to collect garbage in one area. In its first seven years of contracting, the city won 15 bids and private firms won 28. Overall the bidding procedure has been a success because there has been no detrimental effect on the morale of public employees, and it has certainly helped increase their productivity. Phoenix closed a $22 million operating deficit without raising taxes or reducing services. The city has privatized some services since 1978--but depends not so much on privatization as on competition. They also have a suggestion plan where workers can earn bonuses of 10 percent of the amount their suggestions save up to $2,500. Awards above $1,000 are ceremoniously presented.

More than half of all states and cities have contracted out at least one previously public service. President Clinton advocates contracting out and so have many of his predecessors.

In 1955, President Eisenhower endorsed contracting-out through directive A-76, telling federal agencies to contract everything "that can be procured more economically from a commercial source." If the directive had been adhered to, federal agencies would still be fit and trim. But it was ignored. In the 1980s, there were 10,000 public painter and paper hangers, 20,000 public food preparers, 30,000 public supply clerks and 10,000 public librarians. Contracting out these skills would have saved taxpayers over $3 billion a year, not to mention the new tax revenue which would have been generated from all the private contractors bound to replace those on the government payroll. In 1967 about 60 percent of the goods and services used by the federal government came from private providers. Twenty years later private sector participation had fallen to 40 percent.

(F-11) What effect does a monopoly have on providers of the service or product? On the consumer?

Many people, in and out of government, believe public enterprise should not compete with private business. Osborne and Gaebler give reasons why it should on page 216 of Reinventing Government:

The following is found on page 45 of Reinventing Government:

A similar sentiment is expressed in a commentary by Austin Koenen, managing director of Morgan Stanley & Co. It can be found in Governing March 1993 p. 11:

In 1984 the Department of Housing and Urban Development (HUD)compared eight services provided in 10 cities by public employees and in 10 cities by private sector employees. These cities were all in Southern California. The differences in service were minor, but the differences in cost were staggering. Asphalt paving cost 95 percent more provided "in house" and janitorial services cost 73 percent more. Traffic signal maintenance, street cleaning, and lawn and street-tree maintenance and garbage collection were more expensive "in-house" but in varying degrees, with the exception of payroll preparation, which was about even.

The following is from Randall Fitzgerald's 1988 book, When Government Goes Private: Successful Alternatives to Public Services:

Fitzgerald explains the disparity by pointing out that private firms reward their employees based on performance and often have elaborate incentive programs such as profit-sharing and stock ownership. They generally maintain their own equipment, spread equipment costs over several jobs and sometimes rent instead of purchase more expensive equipment. Most importantly, private firms have the flexibility to take risks in the pursuit of productive innovations.

(F-12) Is it possible for private providers to reduce costs without paying their workers less than public sector workers are paid? Explain.

On page 84 of RIG, John Cleveland, formerly of the Michigan Commerce Department is quoted:

California boasts more private-sector involvement in transit than any other state. It has a pretty good system, as public systems go. The state gives the counties funds and when a county reaches a specified level of transit service, any state funds left over can be used for streets and highways.

(F-13) Do you think the incentive provided by California in allowing counties to keep any savings they generate leads to the higher use of private contractors? Why might this be so?

Some observers have suggested that the simplest way to privatize transit in this country would be to simply let the public systems declare bankruptcy. This would void all existing labor agreements and allow private operators to purchase the bankrupt systems and start providing services in a competitive environment.

(F-14) Define bankruptcy. Do you think bankruptcy, as described above, is a good and workable idea? Why or why not? Substantiate your opinion.

Change is occurring. In 1985, Dallas contracted with three different private companies; one to operate 204 buses, another to maintain the buses and a third to manage the system.

In Phoenix, Arizona, the city sets routes and determines quality and frequency of service, but they don't provide the service. Private operators save 62 percent over what it would cost the city to provide the service itself. The city claims another savings of $700,000 a year by substituting taxis for its regular Sunday fixed-route services.

The Tidewater Regional Transit Authority of Virginia is able to manage public transportation services in a five-city area without tax subsidies. It discovered private companies could provide better vehicle maintenance and higher labor productivity. But the main innovation was to encourage the formation of private citizen-operated-van-pool services carrying about 1,000 persons to and from work. If the authority had provided instead of managed the service they would have needed to buy 25 buses and the taxpayers would have had to come up with more than $3 million a year.

Westchester County, New York has 11 private companies running 323 buses a day. But even with the county setting fares and schedules, operation costs a few years ago were $3.26 a mile. This compared favorably to the $4.27 a mile operating costs for a neighboring publicly operated system. Employees belonged to the same union and therefore received almost identical salary and benefits. Both systems also carried about the same number of passengers, yet privately operated Westchester needed $9.1 million in local tax subsidies compared to $17.8 million needed by the publicly operated system. One of Westchester's innovations was to locate a private company to finance, install and maintain bus-passenger shelters at 252 locations, free of charge to the county. Winchester made its money by selling advertising space on two panels of each shelter. The idea is being copied all around the country.

(F-15) Apparently Westchester's employees didn't suffer even though operating costs were $1.01 per mile less than neighboring systems. How could this be?

In 1987, the Japanese government privatized the money-losing Japan National Railway and divided it into six smaller private entities. These entities diversified their activities so as not to be totally dependent on the railway for revenue. The government railroad was heavily overstaffed but 40,000 senior employees were retrained for jobs at hotels, construction outfits, restaurants, retail stores, landscaping and so forth. More than 1,000 workers were displaced but they were put to work at the subsidiaries of one of the six smaller companies. The new companies were making profits in three or four years and one of the largest of the new companies is developing a magnetically levitated train that can travel at speeds of 320 mph.

(F-16) Our policy makers instigated the breakup of privately operated AT&T. Do you think they are capable of doing the same for Amtrak and all federally subsidized transportation systems? Explain.

Ralph Nader and countless others have suggested privatization as a viable alternative to improving the way government manages its assets. Instead of demanding higher royalties for logging, grazing and the use of mineral and petroleum resources these assets could be sold to the highest bidder.

In his highly recommended book, When Government Goes Private, journalist Randall Fitzgerald writes

We could shut down federal labs instead of worrying about the profits made on drugs developed in them. Private-sector labs that found it impossible to compete with the federal government would have more incentive to engage in costly research.

(F-17) Give two arguments for and two against shutting down federal labs as suggested above.

People have been talking about privatizing the United State Postal System for years. The following quotation is from David Linowes, Professor of Political Economy and Public Policy at the University of Illinois:

(F-18) Give two arguments for and two against the preceding proposal concerning postal service.

Lower private-sector costs are mainly due to incentive programs, responsibility for equipment maintenance, fewer managers and using more advanced technology, rewarding employees based on performance and structuring performance incentives by use of profit-sharing and stock ownership, spreading equipment costs over many jobs and renting other equipment quickly as needed. Finally, private firms are willing to take risks for innovation that municipal governments have neither the incentive nor the flexibility to pursue. On the other hand, pension benefits are generally much better for public than for private employees.

Scottsdale, Arizona has been served by Rural-Metro, an employee-owned company, since 1948 with a cost of about half what most cities its size pay for protection. A study found that in comparing dollar loss from fires, response times, firefighter salaries, (with nearby towns with similar residential patterns and with public fire departments) Scottsdale had the fastest fire response times and the lowest dollar loss per capita from fires. Not only that, it paid on average $1,500 more for a starting firefighter and $1,100 more for a captain. The company has come up with numerous innovations, including a fire fighting robot. It is a $25 million business with 400 vehicles, 1,600 employees and a few years ago was found to have contracts with 16 communities in five states providing ambulance, forestry-fire suppression and fire-code enforcement as well as the standard fire-protection services.

(F-19) Prioritize by number (#1 being of utmost importance) your personal opinion of the reason more fire departments are not operated by private companies:
a) Most people are not aware of the facts given in the preceding paragraph
b) Unions are too strong
c) The public impression is that privatizing means putting people out of work
d) Safety is a public concern and should be handled by public employees
e) Government workers can do a better job than private sector workers

(F-20) In light of the preceding two quotations, re prioritize your answer to (F-19). Of course you may stick with your original priorities.
(a) Most people are not aware of the facts given in the preceding paragraph
b) Unions are too strong
c) The public impression is that privatizing means putting people out of work
d) Safety is a public concern and should be handled by public employees
e) Government workers can do a better job than private sector workers

The National Science Foundation in the 1970s compiled data on solid-waste collection in 2,200 U.S. cities and found that municipal provisions of this service cost from 29 percent to 37 percent more than private delivery. If one factored in the amount of taxes the private delivery firms pay in the communities they service, along with pension-fund and other costs cities typically exclude from departmental operating budgets, it was discovered that private delivery becomes more than 60 percent cheaper for taxpayers than garbage collection by municipal sanitation departments.

Newark, New Jersey, became a contract city in the late 1970s.

New technology turns garbage into natural gas, resulting in power for producing electricity. Signal Environmental Systems operates in the Northeast. Towns in New England pay Signal $22 per ton to take their garbage compared to the $100 per ton charged by regular landfills. Signal burns the trash to boil water and make steam for electricity. When they produce 37 megawatts of power, three megawatts operate the plant and the rest is sold to a Massachusetts electric company. This resource-recovery-process filters out 99 percent of particulates flowing through the plant smokestacks before the exhaust reaches the outside air. Although ash must still be buried the old fashioned way, there is less of it, and it is less likely to contaminate underground water.

Westchester County has access to a similar environmentally sound waste-to-energy facility. The costs and risks associated with performance remain the responsibility of the private-sector provider. A recyclable residue of carbon is all that remains of the garbage after processing, plus it is cheaper to install this process than to install incinerators.

Participatory management saved the New York Sanitation Department over $16 million in only 3 years.

(F-21) The following will require some research via the telephone. Report on the garbage disposal system in your community. Include answers to the following:
a) Is disposal service in your area provided by the public or the private sector?
b) How much does your community pay per ton of garbage?
c) What is done with the garbage?
d) If recycled, what is the savings over regular landfill?
e) Is the procedure environmentally sound? In what way?

A private company, Peat Marwick, has been running ads sharing insights on governing in this country. The following is from a full page ad placed in the April 1993 issue of Governing:

(F-22) Restate the challenge as stated in the Peat Marwick ad.

(F-23) Real world solutions, according to the ad, need to be "politically viable, technically sound, and stand up to public scrutiny." State three requirements, of your personal design, for ideological solutions. (For example: meet needs, encourage independence, discourage graft.)

Volunteerism

As institutions see their funding cut back, volunteers become more important. Volunteers work in schools, housing projects, parks and anywhere they are needed.

Many corporations, like Espirit of San Francisco, sponsor employee-volunteer programs. Espirit allows a portion of every employee's paid time to be spent on volunteer projects. Another San Francisco program is called Linking San Francisco, and brings together private foundations, service organizations, and some of the largest corporations in town.

City Year in Boston, draws volunteers from a wide spectrum. Lawyers provide pro bono legal assistance, consultants help with strategic planning, computer companies provide equipment, a clothing manufacturer provides clothes, banks provide free checking accounts to volunteers, and a host of firms loan out experienced managers to take on leadership roles within the organization. The six year old program has been described as an urban Peace Corps. The program pairs inner city gang members with college students. City Year was featured in Parade magazine on July 18, 1993:

City Year was started by two Harvard law students but is currently headed by a former member of Stanford's faculty, Greg Ricks. Ricks told Parade, "Young people all want the same basic things, no matter their race or background. They want camaraderie, acceptance and support."

(F-24) Comment on the three things young people want, according to Greg Ricks. Contradict, substitute or add other "basic things" of your own.

City Year is the precursor of President Clinton's ideal---National Service. National Service is projected to involve 150,000 participants by the year 2000. The program has been estimated by some experts to cost in the neighborhood of $3.5 billion --- all funded by the federal government.

Eric Segal, Director, Office of National Service; Special Assistant to the President spoke to the Commonwealth Club in San Francisco on June 24, 1993. The following is excerpted from that speech:

(F-25) Provide two arguments for and two against the idea of schools requiring service to the community as a prerequisite for graduation.

(F-26) Pretend you are the governor or any other elected official in your state. What would go through your head? Describe the pluses and minuses of having your state participate in national service from the point of view of the average voter. What would you decide to do? Was the decision made freely?

It is a well established fact that governments have only the money and power which they take from the people they govern.

(F-27) Where will "85 percent" of the promised stipends for the National Service program come from?

Mr. Segal said in reference to the federal national service program, "We will be empowering local communities."

(F-28) What will the federal government use to empower local communities?

Supporters of National Service consider it an investment in the future. In October 1990, New Jersey Congresswoman Marge Roukema argued against the Hawkins bill, otherwise known as the Nation and Community Service Act, which passed the Senate in March and the House in October of 1991. She couldn't support the bill because, as she and several of her colleagues pointed out, to pay for voluntary service is an oxymoron. Congress in the fall of 1990 was funding only 56 percent of the money authorized for vocational education, 50 per cent authorized for Chapter One and disadvantaged youth, 20 percent of the money needed by Head Start and lesser amounts for the Job Training Partnership Act and programs for the handicapped. Considering the scarcity of public funds, does it then make sense to pay volunteers?

Texas congressman Steve Bartlett claimed that in 1989, 98 million Americans volunteered their time. Mr. Bartlett argued that the Hawkins bill would establish a new bureaucracy between volunteers and organizations and would "squash volunteerism flat!" Congressman Porter proposed an alternate bill. Instead of using money as incentive to promote volunteer activity his bill would limit the liability of volunteers.

Volunteers, like any ordinary citizen, can be sued if any misfortune should happen to occur as a result, even a remotely connected result, of his or her action or ownership of property. Today volunteers are often afraid to volunteer their services and charities often can't afford to take gifts of property because of the environmental and other potential liabilities. By accepting some gifts, charities could be forced to hire experts in a variety of areas such as hyrogeology, biology, chemistry, air quality and environmental economics.

Liability presently extends far back in the chain of title and often has little or nothing to do with culpability. The tiny Miner's Bank of Butte, Montana (working capital of $2.5 million) foreclosed on a failed business which had chemically treated and preserved wooden telephone poles. Consequently it was held partly responsible for the $10 million cleanup of land which it had owned for only three months.

(F-29) What is meant by the "chain of title"? State why or why not you would favor the Porter bill to limit the liability of volunteers and non-profit entities.

Many people believe one way to encourage voluntarism is to starve government. During the Great Depression of the 1930s when government funds were non-existent, a nine-year-old boy and his father built a bridge in Arizona.

But is the assumption outdated? In Bonner County, Idaho , neighbors banded together to pave a five-mile stretch of road. The county agreed the project needed doing but there were no funds available and unlikely to be for quite some time. Of the 408 property owners affected, only 120 contributed to the project. Some genuinely couldn't afford to chip in and they were offset by those able to do more than a proportional share. But there were the expected free loaders. However, the public spiritedness and generosity of participants more than made up for the selfishness of free riders.

A nation where people voluntarily come together to tackle problems in a spirit of community is a wonderful place to live. There are numerous stories emerging from the 1993 Midwest floods, and before that Hurricane Hugo and before that the Northern California Earthquake.

(F-30) Write down an example of community spirit that you know about personally or through research, that came from one of the natural disasters mentioned above.

A 1985 survey by the University of Idaho's Bureau of Public Affairs Research found that almost 75 percent of the cities surveyed used volunteers in some capacity. Dallas added 1,200 volunteers to its Parks and Recreation Department and as many as 4,800 for special events.

Society becomes more charitable as it prospers. As people become richer and acquire more exchangeable goods the marginal utility of those goods decreases. Concurrently, the marginal value of non exchangeable goods葉hose things that money can not buy, like the pleasure of helping others-- increases. Therefore a growing economy encourages charity and good works.

(F-31)

How do you suppose this makes recipients of government services feel? What changes could be made in the delivery of social services?

Public sector strengths are private sector weaknesses and vice versa. The private sector is good at innovation but is generally not interested unless there is a profit in the doing. The non-profit sector tends to be best at tasks that : generate little or no profit margin; require compassion and commitment to other human beings, enforce moral codes and stress individual responsibility for behavior, require a comprehensive, holistic approach; require extensive trust on the part of customers or clients; require volunteer labor and require hands-on personal attention (such as day care, counseling, and services to the handicapped or ill.)

Public employees often have the idea now days that "it is wrong for a government to impose any particular set of values on its citizens."

Many people believe a sense of morality and responsibility is missing in society today. They suggest that too many Americans want that notorious free lunch and they want it now and they want someone else to give it to them. They want to act without consequences. As Bruce Evans, President of the Foundation for Economic Education has said, "Constructive freedom cannot exist without the context of principle and accountability." It is ironic that while totalitarianism is under assault around the world, free nations are devouring their freedom through social indulgence, governmental intervention, and abdication of personal responsibility and accountability.

Not all volunteer programs are worthwhile. Before supporting a program a potential volunteer should inquire if and how it is cost-efficient. Unintended consequences should be uncovered and weighed in the light of the good achieved.

(F-32) A representative from your class should contact the director of a program similar to the one described below. A report should be made including two reasons one should consider working for the program and two reasons one might look for another project. Smile
Amy Abe, Project Director
Waipah High School
94-1211 Farrington Hwy
Waipahu, HI 96797
808-677-0741

Smile stands for "Students Making Individual Lives Easier". It is a drug, alcohol and gang peer prevention program. High school students work with K-3 students. Through storytelling, puppetry and original creations they attempt to build self-esteem and encourage youngsters to develop values. Presentations are made to 4th - 6th graders. A community college works with Smile volunteers helping them produce videos for youngsters. The police department is involved as well as business leaders who support the program with material donations and provide sites for events. The biggest plus is kids helping kids!

Ideas for volunteers are endless. In St. Paul, Minnesota, church youth groups helped out with things like lawn care, Boy Scouts painted houses and local stores provided goods. Other communities have volunteers participating in neighborhood crime watches, maintenance of local parks, chore services where neighborhood kids do chores for the elderly and block nurse programs, where neighborhood residents and nurses provide nursing care, companionship and help with household chores to elderly residents so they can stay out of nursing homes.

Young people can make a difference. Ordinary people can make a difference. Kimi Gray, while a resident in a mismanaged public housing project, drew up a list of policy changes which became amendments to the federal Housing Act. It can be done. Unelected, unconnected, determined people can make a difference!

(F-33) This is optional but we urge you to participate. After reading the following we would like your entire class to come up with a project idea. It could be community involvement, or you might try to influence legislation by having the entire class contribute to the writing of a proposed policy change on the local, state or national level. Whatever you decide to do, make it worthwhile and submit it to the Harry Singer Foundation as a White Hats project and receive recognition.